Contact Center AI Insights API (contactcenterinsights:v1)

2025-06-26

7 new methods

Additions

    Methods
  • contactcenterinsights.projects.locations.authorizedViewSets.authorizedViews.queryPerformanceOverview

      Parameters :

        parent

          Pattern : ^projects/[^/]+/locations/[^/]+/authorizedViewSets/[^/]+/authorizedViews/[^/]+$

          Type : string

          Required : Yes

          Description : Required. The parent resource of the conversations to derive performance stats from. "projects/{project}/locations/{location}"

          Location : path

      HTTP Method : POST

      Description : Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.

      Parameter Order : parent

      Path : v1/{+parent}:queryPerformanceOverview

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/authorizedViewSets/{authorizedViewSetsId}/authorizedViews/{authorizedViewsId}:queryPerformanceOverview

      Scopes : https://www.googleapis.com/auth/cloud-platform

  • contactcenterinsights.projects.locations.qaQuestionTags.get

      Description : Gets a QaQuestionTag.

      HTTP Method : GET

      Parameter Order : name

      Scopes : https://www.googleapis.com/auth/cloud-platform

      Parameters :

        name

          Pattern : ^projects/[^/]+/locations/[^/]+/qaQuestionTags/[^/]+$

          Location : path

          Required : Yes

          Description : Required. The name of the QaQuestionTag to get.

          Type : string

      Path : v1/{+name}

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/qaQuestionTags/{qaQuestionTagsId}

  • contactcenterinsights.projects.locations.qaQuestionTags.delete

      Path : v1/{+name}

      Parameter Order : name

      Description : Deletes a QaQuestionTag.

      Scopes : https://www.googleapis.com/auth/cloud-platform

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/qaQuestionTags/{qaQuestionTagsId}

      HTTP Method : DELETE

      Parameters :

        name

          Pattern : ^projects/[^/]+/locations/[^/]+/qaQuestionTags/[^/]+$

          Type : string

          Description : Required. The name of the QaQuestionTag to delete.

          Required : Yes

          Location : path

  • contactcenterinsights.projects.locations.qaQuestionTags.patch

      HTTP Method : PATCH

      Parameter Order : name

      Scopes : https://www.googleapis.com/auth/cloud-platform

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/qaQuestionTags/{qaQuestionTagsId}

      Path : v1/{+name}

      Description : Updates a QaQuestionTag.

      Parameters :

        updateMask

          Type : string

          Description : Optional. The list of fields to be updated. All possible fields can be updated by passing `*`, or a subset of the following updateable fields can be provided: * `qa_question_tag_name` - the name of the tag * `qa_question_ids` - the list of questions the tag applies to

          Location : query

          Format : google-fieldmask

        name

          Required : Yes

          Pattern : ^projects/[^/]+/locations/[^/]+/qaQuestionTags/[^/]+$

          Type : string

          Description : Identifier. Resource name for the QaQuestionTag Format projects/{project}/locations/{location}/qaQuestionTags/{qa_question_tag} In the above format, the last segment, i.e., qa_question_tag, is a server-generated ID corresponding to the tag resource.

          Location : path

  • contactcenterinsights.projects.locations.qaQuestionTags.list

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/qaQuestionTags

      Parameters :

        parent

          Required : Yes

          Description : Required. The parent resource of the QaQuestionTags.

          Pattern : ^projects/[^/]+/locations/[^/]+$

          Type : string

          Location : path

        filter

          Description : Optional. A filter to reduce results to a specific subset. Supports disjunctions (OR) and conjunctions (AND). Supported fields include the following: * `project_id` - id of the project to list tags for * `qa_scorecard_revision_id` - id of the scorecard revision to list tags for * `qa_question_id - id of the question to list tags for`

          Location : query

          Type : string

      Path : v1/{+parent}/qaQuestionTags

      HTTP Method : GET

      Description : Lists the question tags.

      Parameter Order : parent

      Scopes : https://www.googleapis.com/auth/cloud-platform

  • contactcenterinsights.projects.locations.qaQuestionTags.create

      Description : Creates a QaQuestionTag.

      Parameters :

        parent

          Location : path

          Required : Yes

          Description : Required. The parent resource of the QaQuestionTag.

          Pattern : ^projects/[^/]+/locations/[^/]+$

          Type : string

        qaQuestionTagId

          Location : query

          Description : Optional. A unique ID for the new QaQuestionTag. This ID will become the final component of the QaQuestionTag's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters are `a-z-`.

          Type : string

      HTTP Method : POST

      Scopes : https://www.googleapis.com/auth/cloud-platform

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}/qaQuestionTags

      Parameter Order : parent

      Path : v1/{+parent}/qaQuestionTags

  • contactcenterinsights.projects.locations.queryPerformanceOverview

      Flat Path : v1/projects/{projectsId}/locations/{locationsId}:queryPerformanceOverview

      Parameters :

        parent

          Pattern : ^projects/[^/]+/locations/[^/]+$

          Type : string

          Required : Yes

          Description : Required. The parent resource of the conversations to derive performance stats from. "projects/{project}/locations/{location}"

          Location : path

      HTTP Method : POST

      Scopes : https://www.googleapis.com/auth/cloud-platform

      Path : v1/{+parent}:queryPerformanceOverview

      Description : Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.

      Parameter Order : parent