Contact Center AI Insights API (contactcenterinsights:v1)

2025-08-23

2 updated methods

Updates

    Methods
  • contactcenterinsights.projects.locations.qaScorecards.list

      Parameters :

        qaScorecardSources

          Description : Optional. The source of scorecards are based on how those Scorecards were created, e.g., a customer-defined scorecard, a predefined scorecard, etc. This field is used to retrieve Scorecards of one or more sources.

          Location : query

          Repeated : Yes

          Type : string

          Enum Descriptions :

        • The source of the scorecard is unspecified. Default to QA_SCORECARD_SOURCE_CUSTOMER_DEFINED.
        • The scorecard is a custom scorecard created by the user.
        • The scorecard is a scorecard created through discovery engine deployment.
        • Enum :

        • QA_SCORECARD_SOURCE_UNSPECIFIED
        • QA_SCORECARD_SOURCE_CUSTOMER_DEFINED
        • QA_SCORECARD_SOURCE_DISCOVERY_ENGINE

  • contactcenterinsights.projects.locations.qaScorecards.revisions.list

      Parameters :

        qaScorecardSources

          Description : Optional. The source of scorecards are based on how those Scorecards were created, e.g., a customer-defined scorecard, a predefined scorecard, etc. This field is used to retrieve Scorecards Revisions from Scorecards of one or more sources.

          Location : query

          Repeated : Yes

          Type : string

          Enum Descriptions :

        • The source of the scorecard is unspecified. Default to QA_SCORECARD_SOURCE_CUSTOMER_DEFINED.
        • The scorecard is a custom scorecard created by the user.
        • The scorecard is a scorecard created through discovery engine deployment.
        • Enum :

        • QA_SCORECARD_SOURCE_UNSPECIFIED
        • QA_SCORECARD_SOURCE_CUSTOMER_DEFINED
        • QA_SCORECARD_SOURCE_DISCOVERY_ENGINE